Google Rating
4.9 
Based on 120+ reviews
Our Total Technology Support Managed Services
Our approach to Tech: simple and effective
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Proactive Monitoring to minimize downtime and keep systems running seamlessly.
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24/7 Help Desk Support for fast, reliable assistance.
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Advanced Cybersecurity to safeguard your business and data.
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Strategic IT Consulting to align technology with your goals.
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Turnkey Project Management for smooth technology deployment.
IT Consulting and Professional Services
Managed IT Support
A Full IT Team Without the Full-Time Cost
Many businesses struggle with IT issues like slow response times, reactive support, and inconsistent processes. These inefficiencies don’t just drain resources—they hold your business back.
Now, imagine an IT operation that drives innovation, fuels your growth AND SAVES YOU MONEY. With proactive, tailored support, your technology can shift from a cost center to a strategic asset—boosting productivity, profitability, and progress.
Let’s turn your IT into a competitive advantage that powers your business forward.
Co-Managed IT Support
Enhance Your IT Team While Reducing Costs
Small and mid-market businesses often need a 1:20 ratio of full-time IT staff to employees to meet their IT and cybersecurity demands. But building an in-house team isn’t your only option.
With co-managed IT, i-Tech partners with your existing team, sharing responsibilities and leveraging our enterprise-grade management platform. This seamless collaboration gives you the power of a full IT department—without the full-time overhead.
Let’s strengthen your IT operations while keeping your business agile and cost-efficient.
Experienced Leadership and Customer First Approach
Jeremy began his professional journey as a Communications Technician in the Marine Corps from 1998 to 2003. Transitioning into IT in 2003, he started as an IT recruiter before advancing to Systems Administrator in 2006. In 2008, he joined i-Tech as a Systems Engineer and now serves as the Director of Managed Services. In this role, he leads a team of engineers responsible for maintaining and optimizing IT infrastructure for clients. Known for his strong focus on structure and efficiency, he emphasizes a "work smarter, not harder" philosophy. Originally from northern Maine, his background has instilled discipline and a strategic mindset in his work.
Micah Trudell is the Vice President of Operations at i-Tech Support, Inc. Micah has over twenty years of experience in technology and leadership roles. He is passionate about employee and customer relationships. Micah is a Microsoft Certified Professional and also has the following Certifications: A+, Server +, MCITP-SA, and MCTS. Micah’s strengths include strong managerial and IT oversight to drive value to i-Tech and the clients we support. He is responsible for the overall client success. Micah was originally from upstate New York where he started his career in technology. He transitioned into HR and Leadership roles at his job at 3Wire and later relocated his family to Florida in 2011 to join the i-Tech Team.
Sebastian Rodriguez is an accomplished IT professional with close to three decades of experience in systems engineering, cloud computing, and IT infrastructure management. With a strong focus on innovation and efficiency, Sebastian specializes in crafting tailored IT solutions that drive business growth and operational excellence.
Sebastian’s expertise spans a wide range of domains, including Microsoft Azure, Windows Server, Hyper-V, VMware, and advanced networking. He has successfully led digital transformation initiatives, migrating businesses to cloud environments and implementing robust IT architectures that enhance scalability and security.
As a seasoned solutions architect, Sebastian has a proven track record of designing and deploying enterprise-grade IT systems. His strategic mindset and hands-on technical skills have enabled him to spearhead projects that align technology with business objectives, resulting in measurable improvements in productivity and cost savings.
In addition to his technical acumen, Sebastian excels in team leadership and mentorship. He is passionate about empowering teams to deliver exceptional results, fostering a culture of collaboration and continuous improvement.
Sebastian holds multiple industry certifications and is dedicated to staying ahead of emerging technologies. His ability to bridge the gap between complex technical challenges and practical business solutions has made him a trusted advisor for organizations seeking to leverage technology as a competitive advantage.
When he’s not designing cutting-edge IT solutions, Sebastian enjoys exploring new advancements in technology, sharing his insights through professional networks, and mentoring aspiring IT professionals.
What are your IT needs?
Guided Assessment
Best for non-technical users
Answer a few questions about your business and your current IT operations, and we’ll complete the rest of the assessment for you.
Estimated time to complete: 5 minutes
Self-Driven Assessment
Best for IT professionals
Step through a comprehensive list of best practices with technical details and uncover any gaps in your IT strategy
Estimated time to complete: 15 minutes
Empower Your Business with IT Support That Delivers Results
Lower Licensing Costs
Top-tier cybersecurity, productivity, and backup solutions at a fraction of your current costs—often with better quality.
Streamlined Operations
Equip your IT team with standardized procedures and advanced support platforms, helping streamline operations and enhance the end-user experience.
Divide and Conquer
Partner with our team to share responsibilities, ensuring IT projects and initiatives stay on track without sacrificing critical tasks like cybersecurity.
Unparalleled Cybersecurity
Multi-layered defense strategy, powered by machine learning, safeguards your business from a wide range of attack vectors with cutting-edge solutions.
Unlimited Technical Support
From basic troubleshooting or expert network and server assistance, our team is available 24/7/365 to handle any technical emergency, ensuring your business stays up and running.
Grow With Technology
We help you leverage cloud technology and other innovations to streamline operations and stay ahead of the competition.
Prevention > Reaction
We help you shift from reacting to IT issues to proactively planning for change and implementing preventive solutions.
Refined Processes for Your Business
Our proven processes streamline critical IT tasks such as employee onboarding, offboarding, and equipment refreshes, all customized to fit your specific business needs.
Is the IT Support Processes Holding You Back?
Many IT teams excel at “putting out fires,” but often struggle to implement the processes and proactive measures needed to stay ahead of rapid technological changes.
Our Process
Design
We start by aligning with your business goals and objectives. From there, we craft a customized set of managed IT services and provide a formal scope of work for your review and approval.
Implement
We develop a strategic project plan, follow a rigorous set of standard operating procedures to implement the solutions, and train your staff on all updates and changes.
Manage
We proactively maintain your technology, perform routine audits to ensure everything is operating smoothly, and help you plan for future technology advancements.
Our Partnership
We are your single-source partner for all the technology required to run a modern business. Whether you need assistance managing and maintaining your existing IT systems or are ready to modernize your infrastructure with new technologies, we provide the solutions and strategy to support your growth.
