MSP Services Overview
Your Central Resource for Support, Strategy, and Success
Submit a Support Ticket Call Us: 407-265-2000Our Commitment to You
We are more than a help desk. We are your technology partner.
Responsive Support
Fast, reliable assistance so your team stays productive.
Strategic Alignment
Technology aligned with your business goals, today and tomorrow.
Proactive Guidance
We identify and resolve issues before they impact your business.
Continuous Improvement
Your IT environment gets stronger over time, not just maintained.
How to Reach Us
We are here when you need us.
Help Desk
Phone: 407-265-2000, Option 1
Email: helpdesk@i-techsupport.com
Look for the i-Tech 'i' in teams to use our new AI-powered help desk ticketing system
Hours of Operation
Standard Support: Monday through Friday, 8:00 AM to 5:00 PM EST
After-Hours Support: Available based on your contract.
Reporting a Critical Issue
Call the Help Desk and identify your issue as Critical. Remain available for immediate troubleshooting. We treat business-impacting issues as our top priority.
Our Service Delivery Teams
Structured to support you at every level, from immediate needs to long-term strategy.
Help Desk
Your First Line of Support
Your primary contact for day-to-day IT support. The Help Desk resolves issues, answers questions, and keeps your team productive. We manage every ticket from initial request through resolution with clear communication throughout.
What We Handle: User-reported issues and service requests | Remote support for hardware, software, and access | Ticket management from open to close | Escalation to specialized teams when needed
Technical Alignment
Keeping Your Technology Healthy
This team proactively manages and optimizes your environment to reduce issues before they impact your business. Through scheduled reviews, standardization, and continuous improvement, we keep your systems secure, efficient, and aligned with best practices.
What We Handle: Scheduled proactive environment reviews | Risk identification for outdated or misconfigured systems | System documentation and standards | Collaboration with vCIO and Design Desk on improvements
Project Services
Delivering Change and Innovation
When your business needs to evolve, we deliver. Our Project Services team executes planned initiatives with defined milestones, clear communication, and realistic timelines, using after-hours and phased deployments to protect business continuity.
What We Handle: Cloud, server, and email migrations | Infrastructure upgrades and new technology deployments | Enterprise rollouts and multi-site initiatives | AI and automation integrations
Proactive vs. Reactive Onsite Support
Understanding how we structure onsite visits helps you get the most from our team.
Proactive Onsite Visits
Scheduled in Advance
These visits are focused on improving and maintaining your technology environment, not resolving day-to-day issues. Expect system reviews, risk identification, documentation updates, preventative maintenance, and roadmap alignment.
Reactive Onsite Support
Submitted Through the Help Desk
When issues require hands-on support, submit your request through the Help Desk. Issues are triaged, prioritized, and dispatched appropriately. Examples include hardware failures, urgent connectivity problems, and user-impacting issues requiring onsite expertise.
Strategic Leadership and Services
Technology should enable your business, not hold it back. Our strategic services provide clarity, direction, and long-term value.
vCIO and Business Alignment
Technology planning and budgeting, Technical Business Reviews, risk identification, lifecycle management, and strategic roadmap development. Your dedicated vCIO keeps your technology investments working toward your goals.
Design Desk
The bridge between strategy and execution. We design solutions thoughtfully before implementation, reducing risk and ensuring consistency. Every project starts with a clear, well-documented plan.
Centralized Services
Driving consistency and efficiency through tooling management, automation, policy enforcement, and backup and disaster recovery oversight. This team standardizes what runs under the hood across all environments.
What Matters Most to Us
We measure our success by your experience.
Responsiveness
You will not be left waiting.
Accountability
We own issues through resolution.
Clarity
Clear communication, no jargon.
Proactivity
Preventing problems before they occur.
Partnership
We succeed when you succeed.
Working With Us
What to Expect From Us
Tickets are acknowledged quickly and prioritized appropriately. Communication is consistent and transparent throughout. Escalations happen seamlessly between teams. Strategic conversations happen regularly, not just when there is a problem.
Tips for Better Support
Provide as much detail as possible when submitting tickets. Include screenshots when applicable. Clearly identify the urgency level. Use the portal to track updates and ticket status.
Ready to Get Support?
Our team is ready to help. Reach out any time during business hours or submit a ticket through the portal.
Submit a Support Ticket Call 407-265-2000
