When it comes to selecting an ERP system, businesses want a solution that is user-friendly, adaptable, and backed by strong customer support. The latest G2 Winter 2024 ERP Systems Report makes it clear: more companies are switching from NetSuite to Acumatica, and the data shows why.
Based on real user reviews, Acumatica consistently outperforms NetSuite in key areas such as ease of use, support quality, and overall satisfaction. Let’s dive into the data and explore why Acumatica is the smarter choice for growing businesses.
Higher Customer Satisfaction and Recommendation Rates
When choosing an ERP system, companies rely heavily on peer recommendations. According to G2:
- 89% of users would recommend Acumatica to others, compared to 82% for NetSuite
- Acumatica received an 87% rating for ease of doing business with, while NetSuite lagged behind at 78%
These numbers reflect Acumatica’s customer-centric approach – its platform is designed with flexibility and user experience in mind, making it easier for companies to integrate and optimize their operations.
Superior Customer Support and User Experience
A great ERP system is only as good as the support behind it. Acumatica outshines NetSuite in quality of support and ease of administration:
- Quality of support: Acumatica 84% | NetSuite 75%
- Ease of administration: Acumatica 82% | NetSuite 79%
Users consistently praise Acumatica for its responsive support and commitment to improvement. One G2 reviewer highlighted:
“Acumatica continues to prove they are a customer/user-driven platform that takes our feedback and considers ideas for system-wide changes.”
A More Intuitive, Future-Proof Platform
Acumatica users find the software easier to navigate, configure, and use on a daily basis compared to NetSuite. The data backs this up:
- Ease of use: Acumatica 87% | NetSuite 80%
- Product going in the right direction: Acumatica 93% | NetSuite 82%
This shows that Acumatica is not just meeting today’s business needs – it’s actively evolving based on customer feedback.
A Modern, Connected ERP for Growing Businesses
Unlike legacy ERP systems that force businesses into rigid structures, Acumatica offers a modern, fully connected platform. One G2 reviewer put it best:
“Everything is connected, from CRM to field operations, to inventory, to office back-end. Dashboards offer a complete view of what’s going on and are easily configurable when business requirements or employee roles change.”
This kind of seamless integration and adaptability is critical for companies that need real-time visibility and scalability without restrictive licensing models.
The Right Acumatica Partner Makes All the Difference
While Acumatica provides an intuitive and flexible ERP solution, working with the right Acumatica partner can maximize results and accelerate ROI. The right partner will:
- Ensure seamless implementation – customizing Acumatica to align with your specific business needs
- Provide expert training and support – helping your team fully leverage Acumatica’s capabilities.
- Optimize business processes – streamlining operations with workflow automation and reporting enhancements
- Keep your ERP future-ready – adapting to industry changes and Acumatica’s latest innovations
Why Work with i-Tech Support?
At i-Tech Support, we specialize in helping businesses harness the full power of Acumatica. Our team has deep expertise in ERP implementation, integration, and ongoing support to ensure your system works efficiently and effectively.
Industry-Specific Solutions – Whether you’re in manufacturing, distribution, construction, or professional services, we tailor Acumatica to fit your unique business model.
End-to-End Support – From initial setup to ongoing optimization, we provide white-glove service so you get the most out of your ERP investment.
Data-Driven Approach – We help businesses implement custom dashboards, reports, and analytics to make data-driven decisions with confidence.
Scalability Without Limits – Our team ensures that Acumatica grows with your business—without the user-based licensing limitations of NetSuite.
Conclusion: Acumatica + i-Tech = Success
The G2 Winter 2024 report reaffirms what many businesses already know: Acumatica provides a better user experience, more flexibility, and superior support compared to NetSuite. But choosing the right ERP partner is just as crucial.
With i-Tech Support, you’re not just getting an ERP provider – you’re gaining a strategic partner committed to your success.
Ready to experience the Acumatica difference? Contact i-Tech Support today to schedule a consultation and see how we can help transform your business.
