Acumatica Optimization & Support Plans
From intelligent implementation to ongoing optimizations, i-Tech has your back.
Optimization doesn’t stop when implementation ends. It’s ongoing work that keeps your Acumatica system reliable, efficient, and aligned with where your business is headed. As your trusted technology partner, i-Tech stays with you for the full lifecycle: predictable service, proactive guidance, and steady improvement.
Why Businesses Choose an Optimization Plan
- Proactive guidance that catches issues before they slow you down
- Clear, reliable reporting that turns your ERP data into decisions
- A predictable, fixed-cost model, so budgeting has no surprises
- Support measured against your goals, with KPIs you both track
Compare Optimization Plans
Starter
Reliable coverage that keeps your system stable and your team unblocked.
- User assistance and “how-to” guidance
- Technical and break/fix support
- Acumatica case management
- Annual plan usage review
- Up to 5 cases/month, 2 contacts
Boost
Advanced reporting and training so your team can see more in the system and act faster.
Everything in Starter, plus:
- New and modified reports and inquiries for sharper visibility
- Quarterly training and bi-annual health checks
- Upgrade management with 4 dev/validation hours
- ISV and third-party case management
- 15 cases/month, 4 contacts, plus module and IT discounts
Accelerate
A dedicated team and strategic roadmap to turn your data into forward planning.
Everything in Boost, plus:
- Unlimited training sessions
- Quarterly health checks plus system review and optimization
- Upgrade management with 8 dev/validation hours
- Dedicated resource, cadence calls, and roadmap advisory
- Unlimited cases, 6 contacts, plus higher discounts
Service Level Agreement
At i-Tech, every support request is tracked against clear response
targets, so you always know where your issue stands.
How We Prioritize Your Requests
Severity 1: Urgent
Complete production outage or system failure with no workaround, causing
data loss, integrity concerns, or compromised security.
Example: Site down, login failures, system not loading.
Severity 2: High
A critical feature is unusable with no workaround, creating operational
or financial impact.
Example: Email failures, payroll printing issues, inability to close
a financial period.
Severity 3: Medium
Partial loss of functionality that affects workflow but does not stop
operations.
Example: Minor module issues, configuration errors.
Severity 4: Low
Cosmetic issues, questions, and requests with minimal impact.
Example: UI updates, minor corrections, training inquiries.
Get a Plan Recommendation
Tell us where your system stands today, and we’ll recommend the plan that fits.
Frequently Asked Questions
Want to speak to an Acumatica ERP expert? Email acumatica.help@i-techsupport.com
Why i-Tech?
Optimization doesn’t stop after implementation, and neither do we.
As an Acumatica Gold Certified Partner with 25+ years of ERP experience, we help businesses keep their Acumatica system reliable, efficient, and aligned with their goals through predictable support, proactive guidance, and continuous improvement.
Customers choose i-Tech because we offer:
- Acumatica Gold Certified Partner expertise
- 25+ years of ERP experience
- A U.S.-based Acumatica Help Desk
- Predictable monthly support plans
- Guidance that extends beyond implementation
Who staffs the Help Desk?
Our Help Desk is staffed entirely by U.S.-based ERP consultants and Acumatica specialists with deep expertise in business processes, reporting, integrations, and system administration.
When you contact i-Tech, you’ll work with a team that understands your system, configuration, and support history, helping resolve issues quickly without having to explain your environment every time.
What's the difference between your plan and Acumatica's own support?
Acumatica’s support covers the core software platform.
Our Optimization Plans support your unique system, including your configuration, reporting, integrations, upgrades, and user guidance. You’ll work with a team that already knows your environment and can help you solve issues, answer questions, and identify opportunities to get more from Acumatica.
Which plan is right for us?
Starter provides reliable break/fix support and annual upgrades to keep your system stable. Boost adds reporting, training, health checks, and upgrade support to improve day-to-day efficiency. Accelerate includes a dedicated resource, strategic guidance, and continuous improvement for businesses looking to get even more value from Acumatica.
Not sure which plan fits? We’ll recommend the right option based on your current system and business goals.
How will I be billed?
A fixed fee invoice will be issued on the first of each month based on your selected Optimization Plan.
Any requests that fall outside your plan coverage will be billed at our standard hourly rate after approval.
Is there after-hours support?
Standard support is available Monday through Friday, 8:00 AM to 5:00 PM Eastern, excluding holidays.
For urgent or critical issues outside business hours, email Acumatica.help@i-techsupport.com and a member of our team will reach out within four hours.
Will I need to contact Acumatica support for technical issues?
Probably not.
Our consultants resolve most technical, functional, and configuration issues directly. If a case requires Acumatica’s involvement, we’ll coordinate the escalation and work directly with their team until the issue is resolved.
Because we already know your system, you spend less time explaining the issue and more time getting back to work.
What's the difference between implementation and an Optimization Plan?
Implementation gets your Acumatica system live. An Optimization Plan keeps it running reliably after go-live with ongoing support, upgrades, reporting, training, health checks, and continuous improvement as your business evolves.
What is excluded from Optimization Plans?
Examples of services not included include:
- New implementations
- New module implementations or training
- New custom development
- Modifications to existing customizations
- Data migration projects
- On-site consulting
- Project work outside your selected plan
If your request falls outside your plan, we’ll review the scope with you first and won’t begin any billable work without your approval.
Can we change plans later?
Yes, you can upgrade your Optimization Plan at any time.
Downgrades are available at your annual renewal.