Running a small or mid-size business comes with challenges, from daily IT issues to finding the right ERP softwareto streamline operations. As your trusted Managed Service Provider (MSP)and Acumatica ERPpartner, i-Tech Support helps you stay secure, efficient, and ready to grow.
Stay productive with reliable IT and ERP solutions that work for you, day or night.
At i-Tech Support, we combine innovative technology, business expertise, and exceptional customer service to deliver IT and ERP solutionstailored to your business needs.
Customers we have served in a wide array of industries
20+
Industry awards
200+
Years of combined industry experience in technology solutions.
98%
Level 1 Help Desk Customer Satisfaction Rating
4.71
Acumatica VAR Net Promoter Score (NPS)
100%
Acumatica Implementation Success
"Our Mission is to be the go-to tech partner known for helping clients reach their ultimate potential with our simple and effective IT solutions and exceptional service. We strive for excellence and integrity everyday while creating a vibrant and enjoyable work environment, making us the top choice for both our clients and our talented team."
Armando Huerta
CEO, i-Tech Support
Looking for ERP software?
Run your business more efficiently with Acumatica Cloud ERP and i-Tech Support.
We help connect your accounting, inventory, and customer systems so everything works together in one place. Acumatica is flexible enough to fit how your business operates, and our team ensures it’s set up with your goals in mind. Your ERP should support your work, not slow it down.
Schools need secure, reliable technology to support modern learning. As a dedicated Managed IT Servicesprovider, i-Tech Support helps educational institutions create connected, secure, and innovative learning environments.
From proactive IT support to classroom technology solutions, we help schools embrace the future of education.
IT and ERP solutions built around your business. Every industry operates differently, so we tailor our Managed IT Services and Acumatica ERP support to match how your team works. Whether you want to improve operations, strengthen security, or stay ahead of what’s next, we’re here to help you get there.
i-Tech provides IT and ERP solutions that enhance efficiency, security, and scalability. From proactive IT support, cybersecurity, and consulting to ERP implementation, we streamline your tech infrastructure so you can focus on growth. Partner with our expert team to power your business with reliable, future-ready technology.
Schedule a call today to find out how you can solve your IT and ERP needs.
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Frequently Asked Questions
Are managed IT services a good investment?
Managed IT services can be a wise investment, as they provide comprehensive technology support, improved security, and cost-effective solutions to optimize your business operations.
Is Acumatica a good ERP?
Acumatica is a highly flexible and scalable cloud-based ERP system that offers comprehensive features for businesses of all sizes. Its user-friendly interface, customization capabilities, and robust functionality make it a solid choice for companies seeking an efficient and adaptable ERP solution.
Are additional tech support plans ever worth it?
Additional tech support plans may be worth it if they provide more comprehensive coverage, faster response times, and specialized expertise to address complex IT issues that cannot be resolved through standard support.
What does Acumatica do?
Acumatica is a cloud-based enterprise resource planning (ERP) software that helps businesses streamline operations, improve financial management, and increase visibility across their organization.
What is Acumatica ERP?
Acumatica ERP is a cloud-based enterprise resource planning (ERP) system that integrates financial, inventory, sales, and other business processes to help organizations improve efficiency, visibility, and profitability.
Can a managed service provider replace IT?
A managed service provider can supplement and enhance an organization's IT capabilities, but cannot fully replace an in-house IT department. Managed services provide specialized expertise and resources to support and optimize IT operations.
Are managed network and managed IT services the same?
Managed network and managed IT services are not the same. Managed network services focus on monitoring and maintaining the network infrastructure, while managed IT services encompass a broader range of IT management tasks, including hardware, software, and security.
How to use Acumatica?
Acumatica is a cloud-based enterprise resource planning (ERP) software that enables users to manage their business operations, including accounting, inventory, and customer relationship management. To use Acumatica, users can access the platform through a web browser or mobile app, and customize the software to fit their specific business needs.
Are annual IT support fees taxable?
Annual IT support fees are generally taxable as they are considered a business expense. The specific tax treatment may vary depending on the jurisdiction and the nature of the services provided.
Who owns Acumatica?
Acumatica is a cloud-based enterprise resource planning (ERP) software company owned by the private equity firm EQT.
Who uses Acumatica?
Acumatica is used by a wide range of businesses, including small to mid-sized companies, distributors, manufacturers, retailers, and professional services firms across various industries. Its flexible, cloud-based ERP solutions cater to the unique needs of each organization.
What are the benefits of managed IT services?
Managed IT services provide cost-effective, proactive IT support, ensure system uptime, enhance security, and allow businesses to focus on their core operations while their IT infrastructure is managed by experts.
How can Acumatica improve business processes?
Acumatica's cloud-based ERP system streamlines and automates key business processes, enabling real-time data access, improved workflow efficiency, and better decision-making to drive operational excellence.
What industries benefit most from Acumatica?
Acumatica's cloud-based ERP system is well-suited for a variety of industries, including manufacturing, distribution, retail, construction, and professional services, providing scalable and integrated solutions to meet their specific business needs.
Are there integrations available for Acumatica?
Yes, Acumatica offers a wide range of native integrations with popular business applications, including CRM, eCommerce, payroll, and more, enabling seamless data exchange and workflow optimization.
How scalable is Acumatica ERP?
Acumatica ERP is highly scalable, supporting an unlimited number of users, companies, and transactions. It can accommodate growth and evolve with your business needs, making it a flexible and future-proof solution.
What support options are available with Acumatica?
Acumatica offers a range of support options, including direct access to its knowledgeable team, self-service resources, and partner-provided support services to ensure users receive the assistance they need.
How do IT support plans work?
IT support plans provide comprehensive technical assistance, including remote monitoring, maintenance, and troubleshooting, to ensure the smooth operation and uptime of your IT infrastructure.
What makes a good managed service provider?
A good managed service provider offers reliable IT support, proactive monitoring, quick problem resolution, and strategic guidance to help businesses improve efficiency, security, and scalability.
Can Acumatica handle multi-currency transactions?
Yes, Acumatica's comprehensive financial management capabilities allow businesses to handle multi-currency transactions, enabling seamless global operations.
How to troubleshoot common Acumatica issues?
To troubleshoot common Acumatica issues, start by checking system logs for error messages, verify user permissions, ensure proper setup of integrations, and contact Acumatica support for complex issues.
What features distinguish Acumatica from competitors?
Acumatica offers a highly customizable and scalable cloud-based ERP solution with advanced features like mobile accessibility, business intelligence, and robust compliance capabilities that set it apart from traditional on-premise competitors.
Are managed IT services customizable to businesses?
Yes, managed IT services can be customized to meet the specific needs of businesses. Providers offer flexible solutions that adapt to the unique requirements of each organization, ensuring optimal performance and efficiency.
What is the pricing model for Acumatica?
Acumatica offers a subscription-based pricing model, with fees based on the number of users and the specific software modules required. Pricing is scalable and can be tailored to the needs of your business.
How often are Acumatica updates released?
Acumatica releases major version updates annually, with minor releases and hotfixes provided on a regular basis to address bug fixes and enhance functionality.
What certifications should IT support professionals have?
IT support professionals should have certifications such as CompTIA A+, CompTIA Network+, ITIL Foundation, and Microsoft Certified Solutions Associate (MCSA) to demonstrate their technical expertise, problem-solving skills, and understanding of industry standards and best practices.
Can managed IT services enhance cybersecurity?
Yes, managed IT services can enhance cybersecurity by providing 24/7 monitoring, threat detection, and prompt response to potential security breaches, ensuring your organization's critical data and systems are protected.
What reporting capabilities does Acumatica offer?
Acumatica offers comprehensive reporting capabilities, including customizable financial and operational reports, dashboards, and KPIs. Users can create, schedule, and share reports across the organization.
How does user training work for Acumatica?
Acumatica offers comprehensive user training, including online courses, instructor-led classes, and self-paced learning materials to ensure seamless Acumatica implementation and adoption within your organization.
What challenges do businesses face with IT support?
Businesses often face challenges with IT support, including lack of in-house expertise, high costs, and difficulty managing complex technology infrastructure. Addressing these issues can improve operational efficiency and productivity.
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